Shipping & Returns

Effective Date: June 15, 2026

This Shipping & Returns Policy applies to purchases from Elite Coinage Co. (“Elite Coinage,” “we,” “us,” or “our”) through elitecoinage.com, elitecoin.co, forym.co, and our other Services. It is part of our Terms of Service. Because we sell collectibles and precious-metal products, a few items are handled differently—please read the Returns section carefully.

1. Shipping

1.1 Where and how we ship

We ship within the United States, and we offer free standard shipping on eligible orders within the continental U.S. Orders ship from the United States using trusted carriers such as USPS, UPS, and FedEx. Shipping options, timeframes, and any costs are shown at checkout.

1.2 Processing time

Most in-stock orders are processed within a few business days after payment is verified. Orders may take longer during high-demand periods, for pre-orders or made-to-order items, or when additional payment or fraud verification is needed. Estimated delivery times are provided by the carriers and are not guaranteed.

1.3 Insurance and signature on delivery

Shipments are insured against loss or damage in transit until carrier-confirmed delivery to the address you provide. For security, higher-value shipments may require an adult signature on delivery. Please make arrangements to receive your package; if a carrier makes delivery (or obtains a signature) as instructed, that completes delivery.

1.4 Risk of loss

Risk of loss passes to you upon delivery to the address you provide. Please enter your shipping address carefully—we are not responsible for delays or losses caused by an incorrect or incomplete address.

1.5 Delivery issues, refusals, and special addresses

Once a package leaves our facility, delivery timing is in the carrier’s hands. We are not responsible for delays caused by the carrier, weather, natural events, customs, or other circumstances beyond our control. Please note:

• Refused or undeliverable packages. If you refuse delivery, decline to provide a required signature, or a package is returned to us as undeliverable, we will treat it as a return once we receive it. Original and return shipping costs are non-refundable, and bullion or market-priced items remain subject to the market-loss terms in Section 5.
• Signature requirements. Higher-value shipments may require an adult signature. If a signature is required and you or the carrier waive, redirect, or bypass it, you accept responsibility for the package at that point.
• Package and freight forwarding. We do not ship to, and are not responsible for items sent through, package-forwarding or freight-forwarding services. Once a package is delivered to a forwarder or any address you designate, risk of loss has passed to you and our insurance and guarantees no longer apply.
• P.O. boxes. Some carriers and higher-value or insured shipments cannot be delivered to P.O. boxes; we may require a physical street address.
• Military APO/FPO addresses. Where we are able to ship to APO/FPO addresses, delivery times are extended, tracking may be limited, and certain insurance and signature options may not be available.

2. Lost, Stolen, or Damaged Packages

Please inspect your package at delivery. If it arrives damaged, or if it does not arrive, contact us promptly at cs@elitecoinage.com—and within 5 business days of the delivery date (or the expected delivery date for a missing package)—so we can help and, where applicable, file an insurance claim. Please keep all packaging and materials and, if possible, send photos of the package and contents. We may need to complete a carrier or insurance investigation before issuing a replacement or refund. We are not responsible for theft, loss, or damage after carrier-confirmed delivery.

3. Returns

3.1 30-day return window

Most eligible items may be returned within 30 days of delivery for a refund, subject to the conditions below and the exceptions in Section 4. Items must be returned in their original, unaltered condition and packaging—including any grading holders or slabs (uncracked and intact), certificates of authenticity, capsules, boxes, and inserts. The 30-day return period begins on the delivery date shown by the carrier’s tracking record.

3.2 Return authorization

All returns require prior authorization. To start a return, email cs@elitecoinage.com with your order number and the item(s) you’d like to return, and we’ll send return instructions. Please do not ship anything back before you receive authorization; unauthorized returns may be refused or delayed.

3.3 How to return

Pack items securely in their original packaging and ship them fully insured using a trackable method, following the instructions we provide. You are responsible for return shipping and insurance unless the return is the result of our error (for example, a wrong item or an item materially not as described). We recommend insuring the return for its full value; you are responsible for items lost or damaged on their way back to us.

3.4 Inspection

When we receive a return, we inspect it to confirm it matches the item we sent and meets the conditions above. Returns that arrive opened, altered, removed from their grading holder, damaged, incomplete, or outside the return window may be refused or may qualify for only a partial refund. Our determination after inspection is final, subject to applicable law.

3.5 Refunds and timing

Once a return passes inspection, we issue your refund to the original payment method, typically within 5–10 business days. Your bank or card issuer may take additional time to post it. Original shipping charges are non-refundable, and return shipping costs are your responsibility, except where the return is due to our error. Refunds may be reduced for missing items, damage, market-loss adjustments, restocking fees where applicable, shipping and insurance charges, payment-processing costs where permitted, or other amounts you owe.

3.6 Chargebacks and payment disputes

If something is wrong with your order, please contact us first—most issues are resolved quickly and far faster than a bank dispute. Filing a chargeback or payment dispute in bad faith—for example, after you have already received a refund, replacement, or store credit; while keeping the Product; or for an item you returned that does not match what we sent—is a breach of our Terms of Service. We reserve the right to investigate and contest improper chargebacks with evidence, to recover amounts owed (including the value of Products not returned and related costs), to withhold or offset refunds against disputed amounts, and to suspend or close accounts associated with chargeback abuse or fraud.

4. Exceptions and Non-Returnable Items

The following are generally not returnable:

• items returned after the 30-day window;
• items that have been opened, handled beyond ordinary inspection, used, altered, cleaned, or removed from their original grading holder or packaging;
• items missing their certificate, capsule, holder, box, or inserts;
• custom, personalized, or made-to-order items;
• special-order, sourced-on-request, pre-order, or reserved items where identified as such at purchase;
• items sold in sealed mint, manufacturer, or tamper-evident packaging that have been opened, unsealed, cut, removed, or altered;
• items clearly marked as final sale or non-returnable at the time of purchase; and
• bullion and market-priced products, as described in Section 5.

5. Bullion and Market-Priced Products

Bullion and other products whose price is based on the live precious-metal market are sensitive to price movements that are outside our control. Because of this, these items are generally not returnable. If we agree, in our discretion, to accept a return or cancellation of a bullion or market-priced item, it will be subject to a market-loss adjustment—meaning that if the current market price is below the price you paid, you are responsible for the difference—and may also be subject to a restocking fee. Market-loss adjustments are calculated solely to protect Elite Coinage Co. from market movement and do not entitle the customer to market gains after cancellation or return. We will explain any applicable market-loss charge or restocking fee before processing such a return. We may also designate specific bullion or market-priced products as final sale at the time of purchase, in which case they are not returnable except where required by law.

6. Order Cancellation

You may request to cancel an order before it ships by contacting us promptly; we will try to accommodate, but we cannot cancel an order once it has shipped. As described in our Terms of Service, Elite Coinage Co. also reserves the right to cancel an order before shipment for lawful reasons, including pricing errors, inventory issues, payment or fraud concerns, and market volatility. If we cancel an order you’ve already paid for, your sole remedy is a refund of the amount you actually paid; cancellations of bullion or market-priced items may be subject to the market-loss terms in Section 5.

7. International Orders

Where we offer international shipping, you are the importer of record and are responsible for any customs duties, taxes, brokerage, and fees charged by your country, which are not included in our prices and are not refundable by us. International deliveries may be delayed by customs. For international returns, you are responsible for return shipping, insurance, and any duties or fees, and items must clear customs back to us before a refund is issued; the conditions and timing in Section 3 otherwise apply.

8. Contact Us

Questions about shipping or a return? We’re happy to help:

Elite Coinage Co.
1825 NW Corporate Blvd, Ste 110
Boca Raton, Florida 33431, United States
Email: cs@elitecoinage.com
Telephone: 561.461.0001